The items displayed on our website are either in stock or available from one of our key suppliers. We challenge ourselves to provide a prompt delivery service and most orders are despatched on a 24 or 48 hour courier service - orders must be received by 13:00 and passed all our security checks. All orders will have to be signed for on delivery.

Standard Delivery is £6.50 on all orders - this is one charge for the entire order, not per item so the more you order, the more you SAVE!. This applies to all UK Mainland addresses.

Regrettably, due to the additional charges our couriers levy to deliver to the Highlands, Islands and Northern Ireland, we have to charge a fixed fee of £15.00. Again, this is one charge per order, NOT per item.

At www.outdoorsrus.co.uk we want to be as flexible as possible and offer the facility to have your order delivered to another address other than your home (subject to security checks). This is great if you are busy and there isn't anyone at home during the day and need your purchase delivered to your work address or if you are buying something as a gift for a family member or friend. Simply create an account with your own personal details then change the delivery / shipping address at step 1 of the checkout process and fill in the address where you want your item to be sent.

When ordering multiple items, we may fulfil your order in separate consignments but will not charge any extra for doing so. In the event of an item being unavailable or we have failed to deliver within 28 days, we will make contact with you explaining the details and give you the opportunity to cancel your order. Any payment you have made to us will be refunded.

When you have placed an order with www.outdoorsrus.co.uk, you will receive a confirmation e-mail with the details of your purchase. Your order represents an offer to purchase an item which is only accepted when we e-mail confirmation of dispatch.

Returning an Item

We honour your right to cancel an order under the distant selling regulations (2000). You have 7 days in which to notify us that you wish to cancel and the 7 days commences on the day after you receive your order. This is your statutory 'cooling off' period. You can notify us by e-mail, or fax. Unless your delivery is defective or damaged, it is your responsibility to return the goods at your cost. You must notify us prior to sending the item back otherwise we cannot accept it.

Items must be returned as sold in its original packaging and in "as new" condition. If the item has been unpacked and the contents or packaging is damaged in any way, the item will be returned to you and we will charge you for any additional carriage. Any promotional item or free gifts that were sent as part of the order must be returned also.

Any item being returned to us must be received by us within 14 days of us being notified of your intention to send the item back. Only after inspection and providing the conditions in this agreement are met, we will refund the invoice value of the item less the cost of delivery. This charge varies according to the weight of the product and we will confirm what that is when you contact us about returning your order.

If you prefer, we can make arrangements to collect the item for you and as long as the conditions in this agreement are met, we will refund your credit card less the cost of delivery (as above) plus the cost for returning your order.

Returning a Defective or Damaged Item

At www.outdoorsrus.co.uk, we expect a high level of service from both ourselves and our suppliers. In the rare occurrence that you have received your order and it is defective or damaged, please contact us immediately either by e-mail or using our contact page and we will arrange to return the damaged item and send you a replacement.

Last updated on 8th February 2007